Leading comprehensive solution provider
Big data . Intelligence . Agility . Security
All-media intelligent three-recording
iSBC Session Border Controller
iFCP Fusion communication platform
IntegratedIPCC Solution
IPCC stands for IP Pan-Media Contact Center, representing a new generation of contact center products evolved from traditional call centers. Its core architecture has shifted from traditional telecommunications switching networks and proprietary application servers to an open, IP-based voice and data integration network. It utilizes IP transmission networks to convey and exchange information such as voice, video, and text, and is designed according to the NGCC (Next Generation Contact Center) standards.
Cross-platform system
Effectively solve the development challenges of different operating systems and device terminals, providing application support for convenient mobile internet-based office work.
Support for multiple databases
Enhances overall application performance, facilitating maintenance and management, integrates multiple heterogeneous data sources, and enables information sharing.
Multi-language access
Supports the requirements of using environments in different languages, facilitating cross-border collaborative work.
High-level security mechanisms
The "Third-Level of Equal Protection" data security mechanism can meet the requirements of the financial industry for data security, providing users with peace of mind.
True multi-tenancy support
Sharing system resources among tenants while also enabling personalized customization of each tenant's system instance, embodying the value of multi-tenancy.
Hierarchical permissions
Control based on administrative level permissions, resource permissions, and operational permissions, enhancing usage security.
Full-media recording
iRecord
It provides various recording activation methods such as button press, voice control, signaling, CTI, and API, enabling real-time buffer forwarding of calls in the contact center to achieve accompanying services, incoming/outgoing call separation, and synthesized recording. Additionally, it also provides screen recording and video recording functions.
Session Border Controller
iSBC
Provide rich services such as security, access, interconnection, routing/policy management, signaling flow control, QoS and media processing for the SIP networks of large, medium and small enterprises.。
Operation monitoring
ICTMonitor
Provide operational and maintenance monitoring services for the environment and equipment of ICT data centers to ensure their normal operation, including health checks and immediate alert notifications. These services encompass a full stack of user experience monitoring, end-to-end application performance management, full-link performance stress testing, real-time big data intelligent visualization analysis, and big data intelligent log analysis.
Intelligent quality inspection
eMP iCPC
Relying on technologies such as artificial intelligence, big data, speech recognition and graphic-text conversion, intelligent quality inspection is carried out to accurately lock problem calls, greatly improve quality inspection efficiency, and at the same time ensure the accuracy and objectivity of quality inspection results, helping enterprises tap data value and effectively improve the quality of customer service levels.
IPCC typical cases
天津银行
顺丰丰巢
浙江海事
光大证券
泰康人寿
德邦物流
海通证券
申银万国
...
银河证券
天府机场
五矿证券
海口海关
中山公安
深圳机场
IPCC can provide a full range of end-to-end solutions for contact centers, including IVR, CTI, ACD, recording, outbound calling, multimedia core modules, and reporting, quality inspection, monitoring, management, and other support systems. It features IP-based, intelligent, integrated, multimedia, cloud-based capabilities, as well as large capacity and high reliability.
One Button, One Map,Total Control iFCP Fusion Communication System
The iFCP Fusion Communication Platform addresses the core pain points in command and dispatch, leveraging data information as its foundation, decision-making through consultation as its goal, and converged dispatch as its core. It achieves "one button, one map, total control" through an integrated design approach that unifies management and technology, software and hardware, endpoints and the cloud, as well as humans and machines. The platform supports end-to-end 4K HD video, real-time transmission over 5G networks, and converged communications across all media.
Cross-platform system
Effectively solve the development difficulties of different operating systems and terminal models, and provide application support for convenient office work in mobile Internet.
Multiple databases
Improve overall application performance, facilitate maintenance and management, integrate multiple heterogeneous data sources, and realize information sharing.
End-to-end 4K high-definition video
Throughout the entire process of video content acquisition, transmission, production, and playback, 4K Ultra High Definition (UHD) resolution is maintained consistently.
High-level security mechanisms
The "Third-Level of Equal Protection" data security mechanism can meet the requirements of the financial industry for data security, providing users with peace of mind.
Terminal integration
Support multiple different types of terminals to access the platform for converged communication.
Hierarchical permissions
According to administrative level permission control, according to resource permission control, and according to operation permission control to improve usage security.
Terminal integration for easy access
Support the expansion of access to various audio and video devices, such as individual soldiers, drones, video conferences, and road surveillance.
Integrate into business processes
Connect with various existing professional systems through the unified communication platform to achieve data connection and business integration, and adapt to business applications in various fields.
Support expansion on demand
Modular design and hierarchical services support rapid expansion of industry applications and professional applications on demand, providing a system that is more in line with business needs.
Ultimate user experience
Driven by events, with various built-in configuration templates, intelligent matching, tracking and reminding through the rule engine, extremely simple operation, and pursuit of the ultimate experience.
iFCP function module
iVFDM
It is the dispatch center of the converged communication platform. With a northbound interface, it provides Restful and Websocket interfaces for business systems and provides information such as audio and video conference scheduling, control, and status.
iVTS
It is mainly responsible for audio and video transcoding. After transcoding, it is convenient to match the video coding format of video conferences and avoid phenomena such as stuttering, black screen, green screen, and delay.
iSMDG
It is mainly responsible for transcoding audio and video. After transcoding, it is convenient to match the video coding format of video conferences and avoid phenomena such as stuttering, black screen, green screen, and delay during live streaming.
iHDV
Convert the unidirectional video stream of the terminal into HTML5 mode through a certain algorithm to facilitate the business system to directly embed the video picture into the page and place it arbitrarily, enlarge or shrink it.
- 平安城市
- 智慧园区
- 轨道交通
- 数据中心
- 物流配送
- 政府机关
- 企业
- 交通运输
- 金融证券
- 安全警备
- 电力电气
- 广电媒资
- IP PBX 交换机
- NICC 联络中心平台
- iSBC 会话边界控制器
- iRecord 全媒体智能三录系统
- iFCP 融合通信平台
- iASR
- Others 其他
热线电话
国内热线 021-31006723