IP PBX

Based on the softswitch architecture and the standard SIP protocol, it enhances the communication efficiency of enterprises, realizes the integration of multiple communication methods such as telephone, video, and conference, making communication more convenient and efficient, and helping enterprises move towards a more intelligent and efficient communication era.

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Product Overview

Adopting a pure SIP softswitch core, it supports capabilities such as voice, video, fax, address book, etc., and realizes PBX services such as call forwarding, ringback tone, voicemail, conference, transfer, display of department names and numbers, camp-on/connection, secretary, blacklist, call permission control, etc. In addition, it also supports the login of the same number on mobile phones, PCs, and IP phones simultaneously, and realizes the telephone exchange function through the IP network, combining the traditional telephone network with the computer network to form an integrated communication system. It is widely used in enterprise office institutions, greatly improving the communication efficiency and flexibility of enterprises.

Product Architecture

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Highlights of the solution

Design for information technology 

TiDB database, GaussDB, Haiguang, Phytium, Kunpeng processors, and Kylin operating system.
Mobile office

Mobile address book, one-click dual-call, mobile security integration, WebRTC access.
Cloud deployment

Software virtualization.Flexible expansion.Multi-center cluster. Resource elasticity.
Open integration

Multi-level open integration.Business process integration.Multi-platform interconnection.
Intelligent and simple management

Self-service for personal business. Decentralized and domain-based management. Recording configured by person/department.

典型业务

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Voice service

Agent connection function

Answer, hang up. Outgoing call, hold, mute. Second dialing, recording. Mark as busy, mark as available, working status, rest. Internal help request, three-party conversation. Call transfer.
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Initiative service

Initiative outbound call

Manual outgoing call. Automatic outgoing call. Voice notification. Voice notification
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IVR service

Manual-automatic mutual transfer

IVR routing to manual. Set customer level. Obtain associated data. Manual transfer to IVR. TTS, ASR.
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Conference control

Conference control business

Establish a conference, join/exit the conference room, invite to join the conference, kick out conference members, end the conference, lock the conference, seize the right, release the right, mute, silence, hold, record, play back, set conference participant levels, etc.

   Flexible and extensible

 

  • Thousand-scale high-capacity point-to-point voice and conferences.

  • SIP trunk function, interoperating with voice and video gateways.

  • Built-in TTS and ASR modules.

  • Server cluster and hot standby.

  • Complete Restful API, supporting business system integration and customized development.

  • Access analog phones through access gateway IAD.
    Access IP phones or SIP softphones.

  • Phone linkage, supporting brand phones such as Yealink, Huawei, and Jianneng.

  • Scalable and upgradable to unified communications.

  • Support enterprise address book, displaying caller's name, department, and number.

  • Monitor number registration status and channel status through the web interface.

  • Support WebRTC registration and calls.

  • Support call record query, recording query and listening.

  • Support billing services.

     

     


  System modules

  • SIP Server
  • PBX configuration service.
  • Call record billing service.
  • Enterprise address book service.
  • Phone linkage service.
  • Two-way file synchronization service.
  • Traversal service.
  • Automatic outbound call service.
  • Database service.

 


  Supported protocols
  • SIP V2.0 (UDP/TCP/TLS) signaling.
  • RTP/SRTP/RTCP, RTP (RFC2833) media transmission.
  • NAT/ICE/TURN/STUN traversal technology.
  • WebRTC technology.
  • RTMP/RTSP push-pull streaming technology.
  • Voice codecs: ADPCM, AMR, B64, 711, G.722, G.723.1, G.726, G.729, OPUS, Speex.
  • Video codecs: H264, VP8, VP9.
  • DTMF modes: RFC2833 / SIP INFO / Inband.